Category Archives: Secondary

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Business Letter Pro Guide

The Parts of a Business Letter

Learn how professional letters are structured.

Guide Instructions:

Explore three business letter examples, hover over the numbered sections to learn the parts and formatting rules, and test your knowledge with the interactive quiz below.

1
Kim Ross
5252 rue Lalonde
Pointe-Claire, Quebec H9H 2K5
March 26, 20xx
2
Mrs. Diane Clarkson
Volunteer Supervisor
The Learning Exchange
2100 blvd des Laurentides
Laval, Quebec H7M 2R5
3
Dear Mrs. Clarkson:
4

I am writing to formally express my interest in the Sales Associate position currently available at your store, as advertised on your official careers page. Having been a loyal customer of your establishment for several years, I have always deeply admired the exceptional level of service and professionalism your team provides to the local community.

Recently, I completed an intensive customer service workshop where I refined my skills in conflict resolution and professional communication. My previous experience includes over two years of volunteer work where I developed a strong foundation in inventory management and cash handling. I am a highly motivated, reliable individual who prides myself on maintaining a positive attitude, even during peak business hours.

I have attached my resume for your review and would welcome the opportunity to discuss how my background aligns with your store’s values. Thank you for your time and for considering my application for this role.

5
Sincerely,
6
Kim Ross
7
Kim Ross
1 HEADING

Your address and the date. In “Block Form,” this is aligned to the left margin.

2 INSIDE ADDRESS

The receiver’s full contact info. Include their name, title, and full address.

3 GREETING

Formal hello. Always use a colon (:) instead of a comma for business.

4 BODY

The heart of the letter. Keep it clear. Use a double space between paragraphs.

5 CLOSING

The formal goodbye. Capitalize the first word and end with a comma (,).

6 SIGNATURE

Sign your name in blue or black ink after printing the letter.

7 TYPED NAME

Type your name clearly so the reader knows exactly who sent the letter.

Quiz: Letter Sections

Score: 0

What is the correct name for section #1?

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CV & Résumé Planning Worksheet | The Learning Exchange
Worksheet Toolkit

CV & Résumé Planning

Gather details, organize strengths, and build confidence.

Canada/Quebec Context

1. Personal Information

Make sure your contact information is professional and up to date.

2. Job Goal / Objective

What kind of job are you looking for? Keep it short and clear.

3. Education & Training

List your schools, diplomas, or any special certificates you have earned (CPR, food safety, etc.).
School or ProgramDiploma/CourseYear(s)

4. Work & Life Experience

Include paid jobs, volunteer work, or co-op placements. Start with your most recent experience.
WhereWhat you did (Use Action Verbs)Year(s)

5. Languages

List the languages you know and your level (Fluent, Advanced, Intermediate, or Basic).
LanguageSpokenWritten

6. Skills & Strengths

What are you good at? Think of both hard and soft skills.

7. Achievements

List things you are proud of (awards, finished projects, or good feedback).

8. Availability

When can you start work? Are you looking for Full-time or Part-time?

9. References

List 2–3 people who can recommend you (not family members).

Vocabulary Hub

Essential Terms & Definitions

Essential Terms

Résumé / CV: A document summarizing your work and school history.
Employer: The person or company that pays you to work.
Position: The specific job title you are applying for.
Application: The form or process of asking for a job.
Supervisor: Your boss or the person who manages your work.
Punctuality: Being on time, every time.

Hard & Soft Skills

Hard Skills

Specific tools or training you have learned.

  • Computer skills (Email, Word, Excel)
  • Using tools (Hand tools, Registers)
  • Languages (English, French, etc.)
  • Certifications (CPR, WHMIS)
  • Driver’s License (Class 5)
Soft Skills

How you work and interact with people.

  • Teamwork (Working with others)
  • Communication (Clear speaking)
  • Time Management (Organized)
  • Problem Solving (Fixing things)
  • Reliability (Counting on you)

Action Verbs

Assisted: Helped someone else complete a task.
Organized: Put things in order or planned an event.
Maintained: Kept something in good condition.
Collaborated: Worked together with a team.
Operated: Used a machine or tool correctly.
Resolved: Found a solution to a problem.
CV Planning Worksheet | The Learning Exchange

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